IN-STORE & ONLINE PICKUP ORDERS POLICY

ALL SALES FINAL – NO REFUNDS (cash or card)

EXCEPTIONS:

SAME-DAY EXCHANGE (BRAIDING HAIR ONLY)

MANUFACTURE DEFECTS WITHIN 7 DAYS ONLY

• Store credit used on the same day only

• Must be unused, in original condition

• Original receipt required

• Subject to management approval

NO RETURNS OR EXCHANGES ON:

• Wigs

• Hair extensions

• Hair pieces / ponytails

• Makeup, lip products, eyelashes

• Earrings or nose rings

• Liquids & chemical products

• Opened or used items

• Sale or clearance items

• Clippers, trimmers, or electrical tools

$5 MIN FOR CARD PURCHASES

Thank you for shopping with us!

ONLINE ORDERS (SHIPPED TO CUSTOMER)

We carefully inspect all orders before shipment.

DAMAGED OR INCORRECT ITEMS ONLY

• Must be reported within 3 days of delivery
• Email: support@thehairzonebeautysupply.com

Include:

• Order number
• Photos of item and packaging

RESOLUTION OPTIONS (IF APPROVED)

• Replacement item shipped, OR
• Store credit issued (online use only)

IMPORTANT: NO RETURNS OR REFUNDS FOR:

• Change of mind
• Incorrect item selected by customer
• Items that have been opened or used
• Liquids, wigs, braiding hair, chemicals, makeup, lashes, extensions, or final sale items

SHIPPING DISCLAIMER

The Hair Zone Beauty Supply is not responsible for:

• Carrier delays
• Lost or stolen packages marked as delivered

(Claims must be filed directly with the carrier)

CHARGEBACK / DISPUTE POLICY

Customers must contact us before filing a dispute.

Valid disputes include:

• Unauthorized transactions
• Non-delivery (with carrier confirmation)

Please review your order carefully before completing your purchase.

Fraudulent or policy-violating chargebacks may result in restriction from future purchases and further action as permitted by law. By completing a purchase, customers agree to resolve disputes directly with The Hair Zone Beauty Supply prior to contacting their financial institution and agree to The Hair Zone Beauty Supply’s posted store policies.