Terms & Conditions

Terms and Conditions

General Statement

Welcome to The Hair Zone Beauty Supply ("we," "us," or "our"). These Terms and Conditions (the "Terms") govern your access and use of our website and services. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you have questions about our website or these Terms, please contact us. Any illegal use of our website will be subject to legal action, including civil and criminal prosecution. Fraudulent orders, including those placed with a false name or unauthorized payment methods, will be prosecuted to the fullest extent of the law.

Acknowledgment and Acceptance of Terms

By accessing, browsing, or using our website, you agree to these Terms and any updates we may make from time to time. Continued use of our website indicates your acknowledgment and acceptance of the Terms. If you place an order, you agree to be bound by these Terms and any related policies, including our Privacy Policy and Cookie Policy.

Your Account

If you register for an account, you are responsible for maintaining the confidentiality of your username and password. You accept responsibility for all activities under your account. Please ensure the information you provide is accurate and up to date. We reserve the right to terminate accounts or refuse service at our discretion if these Terms are violated.

Your Obligations and Responsibilities

You agree to comply with all posted guidelines and act lawfully when using our website. Prohibited activities include:

• Damaging, disrupting, or interfering with our website.
• Sending unsolicited communications (spam).
• Transmitting harmful or unlawful content.

Failure to adhere to these obligations may result in liability for damages caused to The Hair Zone Beauty Supply, its affiliates, or its customers.

Scope

These Terms apply to all website use and transactions, including purchases of goods. Please also review our Privacy Policy and Cookie Policy, as they form part of these Terms.

Order Placement

Orders must be placed via our website. You will be required to register and provide accurate information when completing your order. Before submitting, you will have the chance to review your order. Placing an order constitutes an offer to purchase.

We reserve the right to:

• Refuse or cancel orders at any time.
• Limit quantities purchased per customer.
• Update product availability and pricing without prior notice.

Order Acceptance

An order acknowledgment does not guarantee acceptance. Your order is accepted, and a contract is formed only once payment has been cleared and the items are confirmed as available for delivery or pickup.

Product Information and Accuracy

While we strive to provide accurate descriptions and images of our products, we do not guarantee that all content is error-free or perfectly representative. Variations in color may occur due to monitor settings. Please contact us with any questions about product details.

Pricing and Payment

All prices are listed in USD and include applicable taxes but exclude delivery charges. We reserve the right to correct pricing errors. If an error occurs, we will notify you of the correct price and allow you to confirm or cancel your order.

Payment must be authorized by your card issuer. We are not liable for unauthorized payment rejections or associated bank fees.

Delivery

When available, orders are processed within 5-7 business days. Delivery times are estimates and subject to availability. Please ensure your delivery address is accurate, as we cannot be held responsible for delivery errors caused by incorrect information.

IN-STORE PICKUP POLICY

We now offer in-store pickup for your convenience. By selecting the in-store pickup option during checkout, you agree to the following terms:

1. Order Processing Time: Orders placed online for in-store pickup will be processed within 1-3 business days. You will receive a confirmation email or text message when your order is ready for pickup.
2. Pickup Location: Orders must be picked up at the designated store location:
   The Hair Zone Beauty Supply
   [Insert Store Address]
3. Pickup Requirements:
   • You must bring a valid photo ID and the order confirmation (email or text message) to retrieve your purchase.
   • If someone else will pick up the order on your behalf, you must contact us in advance to provide their name. They will also need a valid photo ID and the order confirmation.
4. Order Hold Time: Orders will be held for 7 days from the time you are notified that your order is ready for pickup. If the order is not picked up within this timeframe, it will be canceled, and you will be refunded (excluding any non-refundable fees).
5. Order Changes or Cancellations:
   • If you need to change or cancel your order after it has been placed, please contact our customer care team as soon as possible.
   • If the order is already ready for pickup, changes or cancellations may not be allowed.
6. Damaged or Incorrect Orders:
   • If you notice an issue with your order (e.g., incorrect or damaged items), notify the store team immediately at the time of pickup. We will work to resolve the issue promptly.

Returns and Exchanges

All sales are final. However, if you receive a damaged or incorrect item, please notify us immediately with photographic evidence. Refunds or exchanges will only be issued for items that are damaged, defective, or delivered incorrectly. Items must be returned in original packaging with all labels intact.

Cancellation Policy

You may cancel your order within one business day of placing it. To cancel, please contact us directly. If the item has already been shipped, you will be responsible for return shipping costs.

We reserve the right to cancel orders at any time for any reason, including pricing errors, stock unavailability, or potential misuse of our website.

Discount Codes

Discount codes are limited to one use per customer unless otherwise stated. Codes cannot be combined with other offers. We reserve the right to modify or cancel promotions at any time.

Prohibited Uses

You are prohibited from using our website for unlawful purposes, including but not limited to:

• Engaging in fraudulent activities.
• Violating intellectual property rights.
• Transmitting harmful or offensive content.

Liability Disclaimer

To the extent permitted by law, we are not liable for any direct, indirect, or consequential damages arising from your use of our website or the inability to access it.

For any inquiries or further assistance, please contact us at support@thehairzonebeautysupply.com.