Free shipping on orders over $60.00.

Priority Flat Rate Shipping on orders $59.99 and under.

Please allow at least 24 hours to process your order. You can expect to receive an email or text message after submitting your order to confirm your order has been received and is being fulfilled. Once your order is packed and ready for shipment, you will receive tracking information.

Orders are generally shipped within two (2) business days. Shipping fees are based on the applicable carrier.

Shipping available only within the United States.

ALL SALES FINAL – NO REFUNDS (cash or card)

ONLINE ORDERS (SHIPPED TO CUSTOMER)

We carefully inspect all orders before shipment.

DAMAGED OR INCORRECT ITEMS ONLY

• Must be reported within 3 days of delivery
• Email: support@thehairzonebeautysupply.com

Include:

• Order number
• Photos of item and packaging

RESOLUTION OPTIONS (IF APPROVED)

• Replacement item shipped

IMPORTANT: NO RETURNS OR REFUNDS FOR:

• Change of mind
• Incorrect item selected by customer
• Items that have been opened or used
• Liquids, wigs, braiding hair, lashes, makeup, chemicals, extensions, or final sale items

SHIPPING DISCLAIMER

The Hair Zone Beauty Supply is not responsible for:

• Carrier delays
• Lost or stolen packages marked as delivered

(Claims must be filed directly with the carrier)

CHARGEBACK / DISPUTE POLICY

Customers must contact us before filing a dispute.

Valid disputes include:

• Unauthorized transactions
• Non-delivery (with carrier confirmation)

Please review your order carefully before completing your purchase.

Lost Package Policy

At The Hair Zone Beauty Supply, we strive to ensure timely and accurate delivery of all orders. However, we understand that lost packages can occasionally occur. Please review our policy below regarding lost shipments:

1. Tracking Information: Once an order is shipped, customers receive a tracking number via email. It is the customer’s responsibility to monitor their tracking information for updates on their shipment.
2. Delayed Packages: If a package has not arrived within the estimated delivery timeframe, please allow an additional 3-5 business days for potential carrier delays before contacting our support team.
3. Lost or Stolen Packages:
   • If tracking shows that a package was delivered but the customer did not receive it, we recommend checking with neighbors, household members, or the local post office.
   • The Hair Zone Beauty Supply is not responsible for lost or stolen packages that are marked as delivered. Customers are encouraged to file a claim directly with the shipping carrier.
4. Carrier Claims: If a package is lost in transit (tracking does not update for 7 or more business days), we will assist customers in filing a claim with the carrier. Claims must be submitted within 30 days of the estimated delivery date.
5. Replacement or Refund:
   • If a claim is approved by the carrier, we may issue a replacement or store credit at our discretion.
   • Refunds are not guaranteed for lost packages unless the carrier assumes responsibility for the loss.
6. Address Accuracy: Customers are responsible for providing the correct shipping address at checkout. The Hair Zone Beauty Supply is not liable for packages lost due to incorrect or incomplete addresses provided by the customer.

For further assistance, please contact us at support@thehairzonebeautysupply.com.